Communications SOPs | Main Street America

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Strong and Inclusive Communication

Communication is a key tool for Main Street programs. From social media posts to major publications, the style, tone, and format of your communication and outreach materials should be consistent and considerate to ensure you maintain your brand identity, reach your target audience, and promote an inclusive and welcoming environment. These sample Communication Standard Operating Procedures from Heart of Biddeford provide an example of the communication policies that Main Streets should consider formalizing, including brand guidelines, DEI best practices, website, email marketing, social media, and more. 

Published by Heart of Biddeford.

Ariel view of downtown Biddeford with historic brick buildings

Biddeford, ME © McKenney Photography


Sunset image of Downtown Florence.

Downtown Florence, South Carolina © True Light Photography

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