Three Main Street America Staff members standing in front of a mural in Marion, Iowa.

Marion, Iowa © Tasha Sams

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We work in collaboration with thousands of local partners and grassroots leaders across the nation who share our commitment to advancing shared prosperity, creating resilient economies, and improving quality of life.

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Two community members in Emporia Kansas pose with a sign saying "I'm a Main Streeter"

Emporia, Kansas © Emporia Main Street

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Made up of small towns, mid-sized communities, and urban commercial districts, the thousands of organizations, individuals, volunteers, and local leaders that make up Main Street America™ represent the broad diversity that makes this country so unique.

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Dionne Baux and MSA partner working in Bronzeville, Chicago.

Chicago, Illinois © Main Street America

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Looking for strategies and tools to support you in your work? Delve into the Main Street Resource Center and explore a wide range of resources including our extensive Knowledge Hub, professional development opportunities, field service offerings, advocacy support, and more!

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Waterloo, Iowa © Main Street Waterloo

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Woman and girl at a festival booth in Kendall Whittier, Tulsa, Oklahoma.

Kendall Whittier — Tulsa, Oklahoma © Kendall Whittier Main Street

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Three Main Street America Staff members standing in front of a mural in Marion, Iowa.

Marion, Iowa © Tasha Sams

About

We work in collaboration with thousands of local partners and grassroots leaders across the nation who share our commitment to advancing shared prosperity, creating resilient economies, and improving quality of life.

Overview Who We Are How We Work Partner Collaborations Our Supporters Our Team Job Opportunities Contact Us
Two community members in Emporia Kansas pose with a sign saying "I'm a Main Streeter"

Emporia, Kansas © Emporia Main Street

Our Network

Made up of small towns, mid-sized communities, and urban commercial districts, the thousands of organizations, individuals, volunteers, and local leaders that make up Main Street America™ represent the broad diversity that makes this country so unique.

Overview Coordinating Programs Main Street Communities Collective Impact Awards & Recognition Community Evaluation Framework Join the Movement
Dionne Baux and MSA partner working in Bronzeville, Chicago.

Chicago, Illinois © Main Street America

Resources

Looking for strategies and tools to support you in your work? Delve into the Main Street Resource Center and explore a wide range of resources including our extensive Knowledge Hub, professional development opportunities, field service offerings, advocacy support, and more!

Overview Knowledge Hub Field Services Government Relations Main Street Now Conference Main Street America Institute Small Business Support Allied Member Services The Point Members Area
People riding e-scooters in Waterloo, Iowa

Waterloo, Iowa © Main Street Waterloo

The Latest

Your one-stop-shop for all the latest stories, news, events, and opportunities – including grants and funding programs – across Main Street.

Overview News & Stories Events & Opportunities Subscribe
Woman and girl at a festival booth in Kendall Whittier, Tulsa, Oklahoma.

Kendall Whittier — Tulsa, Oklahoma © Kendall Whittier Main Street

Get Involved

Join us in our work to advance shared prosperity, create strong economies, and improve quality of life in downtowns and neighborhood commercial districts.

Overview Join Us Renew Your Membership Donate Partner With Us Job Opportunities
A large group of people watching an outdoor Christmas tree lighting

Long-time Main Streeter Frances Jo Hamilton encourages us to appreciate the growth and success of our work. © Frances Jo Hamilton

As Main Street leaders, our jobs require creativity, deep listening, and the ability to bring people together through a shared love of community and place. I’m interested in the many ways that this love of community manifests itself: how do we show up to take care of the places we love? How do we motivate and inspire others to do the same? Sometimes this work takes a lot of inventiveness. But sometimes, the answers are right in front of us, in the memories of the elders in our community.

I met Frances Jo Hamilton, the former Main Street Director of Delaware, Ohio, who now leads Ohio’s statewide Main Street program, in my first weeks on the job in Denver, Colorado. Frances Jo’s decades of work revitalizing downtown Delaware is deeply rooted in her connection with her grandmother, a downtown business owner and fixture in Delaware. Frances Jo told me this amazing story about getting a team of volunteers to power wash the downtown sidewalks with fire hoses — something her grandmother had told her used to happen decades before downtown experienced its downturn.

It struck me as an amazing example of something we Main Street leaders do a lot: we take care of the places we love. When we love someone or someplace, we sweat the small stuff. We’re very good at taking something seemingly ordinary, such as the cleaning of sidewalks, and using it as a practice to build trust, to build value, and to build community. I was particularly struck by how meaningful Frances Jo told me this power-washing tradition was to her volunteers. She had made lifelong friends this way! And this was no easy volunteer assignment — it required people being outside for nearly 24 hours, wielding heavy fire hoses in the middle of the night. 

So I asked to sit down with Frances Jo to hear the whole story of how her grandmother inspired this unlikely tradition and how it became such a vital example of what can happen when we show up to care for the places we love.

A woman holds up a black and white photo of another woman

Frances Jo Hamilton honors her grandmother’s contributions to Delaware’s Main Street. © Frances Jo Hamilton

How did you get involved in Main Street Delaware, Ohio?

I was born in Delaware. In 1999, I was living in Columbus but decided to relocate home and bought my second historic home here. The Delaware Main Street program was just taking off. Some neighbors came across the street and said, We understand you have some really cool stories about your Grandma and the downtown — would you be willing to do some walking tours to introduce this new Main Street” concept?’

At that time, I was taking speech courses at the community college to try to get over my deathly fear of public speaking, so I thought it was really serendipitous to be asked to talk in front of other humans. So I said sure, let’s call it trial by fire. We did these walking tours for a couple of years, twice a month. Each tour was a tight hour — thirty minutes of history intermingled with little cute stories about my Grandma and then thirty minutes of an introduction to the Main Streets concept. We followed up with folks after each tour, and every six months, we would invite them all to a big breakfast and ask them for money. That was how we got our Main Street program off the ground. 

I volunteered with Main Street for years. I chaired the design committee, then joined the board, and in 2006 they were looking for an executive director. I was doing lighting and electrical design for an architect. This was the beginning of the housing market crash, and work was getting slim, so I threw my hat into the ring. I was Executive Director of Main Street Delaware for almost ten years. When the Ohio Coordinator position came open, I took the leap from helping one community to sixty. I often say that I fell ass-backwards into it — I’m one of those really lucky people that got to turn my volunteerism into a paying gig.

What was it like when the program first got started?

When we started our Main Street program, the downtown was more than fifty percent vacant. Nobody was patronizing the downtown businesses and they were really suffering. Big box stores like Kmart and Big Wheel had popped up all around the outskirts. Downtown buildings were flushing toilets with buckets of water — it was kind of a nightmare. 

So, we started First Fridays in 1999 before anyone knew what a First Friday was, and for a while, it was the same twelve people every month wandering around in our dark downtown. It was an uphill climb for sure, but now we’re almost a hundred percent occupied on the ground floor. And most of the buildings have undergone some sort of renovation — it’s just going like gangbusters. I think there are twenty-six eateries downtown – you can get everything from hot dogs to sushi in nine square blocks. It’s been really awesome to be on the front lines of that. 

I always tell communities now, make sure you take that terrible photo when nobody shows up. You’re going to want a before” photo when your efforts really start to take off. I have a Christmas tree lighting photo where there are maybe ten of us, and I put it next to a picture from fifteen years later where we had to close the street because everyone was pouring out into the road. So take the before” photo — you’ll be grateful you did. 

  • Seven people standing in front of an outdoor Christmas tree

    The first Christmas tree lighting in Delaware only had seven attendees. © Frances Jo Hamilton

  • A downtown street packed with people watching a Christmas tree lighting

    10 years later, attendees at the event filled the downtown streets. © Frances Jo Hamilton

Your connection to Delaware comes in large part from your grandmother — can you tell us about her?

My Grandma was a fixture in the downtown. She was a really progressive woman who knew everyone and did everything in Delaware. Grandma and Grandpa owned the last stag bar in downtown Delaware. My grandma bartended at a men’s only bar! She took really good care of all her customers, but at the same time, I watched and saw how hard it is to own a small business and how much that can take out of a family.

Grandma always felt it was important to support local businesses. I would come and spend a week or two with her in the summer as a kid, and for one meal a day we got to pick a place downtown to eat. She used to give me money when I was so small that I couldn’t even see over the pizza counter. It was really important to her for us to learn how to talk to store clerks, and to be able to interact with grownups downtown. 

How has your grandmother inspired your work with Main Street?

She and I were talking one day, and I was complaining about how grimy some of our sidewalks were getting. She said, When I was a little girl, the fire department would come downtown and flush the fire hydrants once or twice a year. And while they were flushing the hydrants, they would hook up fire hoses and power wash all the sidewalks. I just don’t understand why they don’t do that anymore.”

When conversations like this happened, I would leave Grandma and immediately call the person who I needed to talk to about that problem. So I called the fire chief and told him I’d been talking to Grandma, and Grandma said that you all could use fire hoses to power wash the sidewalks! Amazingly, he agreed, and so for years that’s what we did. 

It was an almost 24-hour process. We would start in the morning with the business owners sweeping all the debris to the curb. Downtown Delaware has what I affectionately call the Suck Truck” — it would come along and pick up all the debris from the gutters. Then we would clean out all the flower planters, use Murphy’s Oil Soap on all the storefronts, and wipe down all the windows. One of our local bars would feed all the volunteers dinner. And starting at 10:00 p.m., we went out and started power washing sidewalks. We wielded fire hoses all night long. Chief Donahue and a couple of other firefighters were there to supervise; you can put out a window or flood a basement pretty easily with a fire hose.

We washed everybody’s patios, trash cans, and fencing, and if anybody wanted their patio furniture washed, we did that too. Then at 6:00 a.m., that same bar owner fed all of the volunteers breakfast. By that time, everyone would be pretty tired and cold — this usually happened in March. But we’d all have breakfast together, and then everyone would go home.

  • Two men holding a firehouse wash a downtown sidewalk

    Washing the sidewalks in downtown Delaware. © Frances Jo Hamilton

  • A group of people sitting in a diner looking at menus

    Volunteers enjoying breakfast after a long night. © Frances Jo Hamilton

Why did you feel it was so important to take care of the sidewalks?

I can’t tell you the number of communities where I walk by trash cans that stink and are filthy; it’s clear no one has touched them in years. Ongoing maintenance is not built into our historic downtowns because it’s often considered private property. It’s kind of like a strip mall, and the City’s not going into a strip mall and scrubbing their trash cans. So there are all of these little gaps left. And when you start caring for these little things, it can instill a great deal of pride of place in the community with residents and business owners. They see that volunteers are willing to come in and spend that large amount of time and effort on the downtown. Those are the little things that add value to the business owners who wonder, What’s Main Street doing for me?”

Then there’s the benefit to the volunteers themselves. My biggest takeaway was the camaraderie created when people spend that time together. Making grown-up friends is really hard, but we form friendships by doing things together with like-minded people. I found that everyone who participated wanted to do it again and again and would feel like they’re missing out on a special opportunity if they didn’t. Some of my closest friendships have come from those experiences. And those are people who will absolutely never walk by another piece of trash on a downtown street without picking it up. 

How has this project and others like it changed Main Street’s relationship with the City government?

Local municipalities are used to people coming with their hands out, saying you’re the ones who should do this! Instead, we’re just stepping up and making it happen. It changes the dynamic so that they see us making sure the sidewalks and trash cans are cared for, not just complaining. It took a long time for the City to buy into Main Street Delaware, but now they give them a third of their budget. When you do that kind of cleaning in the downtown area for several years in a row, the city starts to rely on it, and they see the value. It is easier to ask for continued financial support when the city can count on the program for that return.

How would you describe your job?

My short answer is that I create parking problems. I want every single community in Ohio to have a parking problem. Saying it that way immediately tells people where I stand. I don’t want to hear anyone complain about how there’s no parking. If you’re concerned with where to park, I can give you a list of communities where you can go and park anywhere you like any time, but of course there’s no reason for you to park there. 

At the state level, when I help hire executive directors for Main Street organizations, I always tell them this is a personality job. We can teach the skills needed to do this job, but you must have the personality. My primary role as an executive director for a Main Streets program was the care and keeping of my volunteers. Giving them kudos on everything, making sure that they’re really well taken care of, that they get breaks, that they get fed. If you want a really well-run nonprofit organization, you can’t continue to abuse the usual suspects. Keep your meetings short, then let people go home. Set clear guidelines and notice when somebody’s weary, exhausted, or frustrated. That noticing goes a long way. 

To this day, there are people I will text out of the blue and say, Hey, do you remember that night we spent scrubbing sidewalks?” Or, Do you remember that cold day we took down all of those Christmas decorations? I was just thinking about that, and I really appreciate it.” Sometimes, I think people appreciate those thank yous even more ten years later.

Four women post for a picture at a table in a restaurant

Frances Jo with her grandmother (Ellen Gruber), daughter (Frances Marie Hamilton), and mother (Emma-Jo Gruber). © Frances Jo Hamilton

Key Takeaways for Main Street Leaders

  • Don’t be afraid of difficult” or time-intensive volunteer opportunities — recognize that some people are looking for a meaningful experience of connection. You create meaning by giving people an opportunity to take care of a place they love.
  • Volunteer relationships are built on care and gratitude. Pay attention to what people are looking for and what they need. Your volunteers are your greatest asset.
  • Listen to Grandma. Elders in your community might have memories and ideas for past traditions and practices that you can give new life.
  • Reliability matters. Basic things like regularly cleaning sidewalks and caring for plantings can demonstrate incredible value for your organization and build trust with businesses and the government.
  • Embrace the inevitable failures of the early stages. Take the before” photo to see how far you’ve come!